top of page


Delay, absence, cancellation and suspension

Customers are required to respect the appointments and schedules previously defined. No session, once booked, can be canceled and will be due. This may however be moved during the week depending on the availability of the Speaker and only if the postponement of the session is requested by the Client at least 24 hours in advance. Any delay by the Client will automatically be deducted from the time of the session.

A session can be canceled by DMcoaching up to six (6) hours before the start of the session. However, DMcoaching reserves the right to cancel an outdoor session up to one (1) hour before the start of the session in the event of weather conditions preventing it from being held. In the event of cancellation, the Customers concerned will receive a call (or, in the absence of an answer, an SMS) and the session will be postponed to a later date.

For Group Sessions, DMcoaching reserves the right to make schedule changes or to close a course that does not have enough participants (minimum 6 people) or to create an additional course.

If the Speaker is late, he must make up for the time lost at the end of the session or during the next session. In the event of an unforeseen absence of the Speaker, he must make up for the session.

bottom of page